Last updated: 20.07.2026

This Shipping Policy applies to all orders placed through Nightzone at nightzoneofficial.com.

1. Shipping Countries

We currently ship to the following countries:

• Germany

• European Union countries

Any applicable shipping restrictions will be displayed during the checkout process. If your country cannot be selected at checkout, we are currently unable to deliver to your location.

2. Order Processing

Orders are normally processed within [1–3] business days after payment has been received.

Business days are Monday to Friday, excluding public holidays in Germany.

Please note that processing times are separate from the estimated delivery times stated below. During product launches, sales, holidays or periods of high order volume, processing may take longer.

3. Shipping Methods, Costs and Delivery Times

Available shipping methods, shipping costs and estimated delivery times are displayed during checkout before you place your order.

Our usual estimated delivery times are:

Germany:
[2–4 business days]

European Union:
[4–10 business days]

United Kingdom and other European countries:
[5–14 business days]

United States and Canada:
[7–21 business days]

Other international destinations:
[10–30 business days]

Unless otherwise agreed, orders will be delivered without undue delay and no later than 30 days after the purchase contract has been concluded.

The delivery times stated above are estimates. A specific delivery date is only binding where it has been expressly confirmed by us.

4. Pre-Order Items

Products marked as “Pre-Order” are not immediately available for shipment.

The estimated shipping period or latest shipping date will be clearly stated on the relevant product page before the order is placed.

If an order contains both in-stock products and pre-order products, the entire order will be shipped together once all products are available, unless otherwise stated during checkout.

Payment for pre-order products is charged when the order is placed.

If production or delivery is delayed, we will inform you using the email address provided with your order. If we are unable to fulfil your order, any payments already made for the unavailable products will be refunded using the original payment method.

5. Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Tracking information may require up to 24–48 hours to become active after the parcel has been handed over to the shipping provider.

6. Incorrect or Incomplete Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that an address can be changed after the order has entered the fulfilment or shipping process.

If a parcel is returned to us because the delivery address was incorrect or incomplete, or because the parcel was not collected, we will contact you to arrange further steps.

Additional shipping costs for a new delivery may be charged where the failed delivery was caused by circumstances for which the customer is responsible. This does not affect the customer’s statutory rights.

7. Failed Delivery Attempts

The shipping provider may make one or more delivery attempts or deliver the parcel to a collection point, parcel shop or neighbour, depending on the selected shipping service and the local delivery conditions.

Please follow the tracking information and collect the parcel within the period specified by the shipping provider.

8. Delayed or Missing Orders

If your order has not arrived within the stated delivery period, please contact us at:

contact@nightzoneofficial.com

Please include your order number and the full name used for the order.

We will investigate the delivery status with the shipping provider. Customers are not required to resolve a lost shipment directly with the shipping provider where the shipping provider was selected by us.

If we do not deliver within the agreed period, you may set us a reasonable additional period for delivery. If delivery is not completed within that additional period, you may be entitled to terminate the contract in accordance with applicable law.

9. Damaged Parcels or Products

Please inspect your order after delivery.

If the parcel or product arrives damaged, please contact us as soon as reasonably possible and provide:

• Your order number

• A description of the damage

• Photographs of the parcel, shipping label and damaged product

Visible transport damage should also be reported to the delivery person where possible. However, failure to report damage directly to the delivery person does not affect the statutory rights of consumers.

The risk of accidental loss or damage generally remains with us until the goods have been delivered to you or to a person designated by you.

10. Partial Deliveries

We may ship an order in multiple parcels where this is reasonable, for example where products are stored at different locations.

You will not be charged additional shipping costs for a partial delivery initiated by us unless this has been expressly agreed with you in advance.

11. International Orders, Customs and Import Charges

Orders delivered outside the European Union may be subject to import duties, customs charges, taxes or handling fees imposed by the destination country.

Unless otherwise expressly stated during checkout, these charges are not included in the product price or shipping cost and may be payable by the recipient.

Customs procedures may delay the delivery of international orders. We have no control over processing times imposed by customs authorities.

Customers are responsible for checking whether the ordered products may legally be imported into their destination country.

12. Returns and Right of Withdrawal

Information regarding returns, withdrawal rights and return shipping costs can be found in our separate:

• Cancellation Policy / Right of Withdrawal

• Return Policy

This Shipping Policy does not limit any statutory consumer rights.

13. Contact

For questions regarding shipping or delivery, please contact:

Nightzone
Germany

Email: contact@nightzoneofficial.com
Website: nightzoneofficial.com